Once a User chooses to avail any service plan/offer announced by MoolPay and agrees to buy that plan/offer by due payment for that plan/offer to MoolPay, such payment by User shall not be refunded by MoolPay under any circumstances whatsoever. Please note that such act of buying MoolPay's plan is irreversible process under the applicable law.
Post receipt of payment from the User for the above-mentioned plan, MoolPay shall create User ID in its system ONLY post successful KYC verification of such User. If the User is unable to get successful KYC done, MoolPay shall not be able to create User ID of such User. Thus, in order to avail MoolPay services on its portal, User has to mandatorily get his successful KYC verification done.
Post User Id creation, while availing various services on MoolPay portal, a transactions which have failed for any reason directly attributable to MoolPay and MoolPay has received corresponding confirmation from the payment gateway, will be automatically refunded to User's bank account within 3-21 working days from the date of transaction and a confirmation mail will be sent to User's email id registered with MoolPay. Please note that only the actual transaction amount will be refunded excluding payment gateway charges and all applicable taxes. However, for cases where User has received a successful completion confirmation but not received services, User is required to submit a complaint by sending an e-mail to customer care Email ID given on this website. MoolPay shall enquire the matter after receiving the complaint from the User and based on the enquiry MoolPay may refund the payment. In all cases, MoolPay's liability will be restricted to providing User a valid refund to the extent of corresponding payment received by MoolPay with respect to a particular transaction. MoolPay shall not be responsible for any other claim or consequential liability arising out of failed services on our system.
User accepts that this refund policy is subject to all the terms and conditions as stated in the Agreement of the User/business associate/retailer/distributor with MoolPay.
